Also be sure to end all background programs before attempting installation. Start the installation again to reinstall the InstallShield components with the newest version.Īlso, if you have any virus protection programs like Norton or McAfee, temporarily disable them by right clicking on the icon in your system tray in the lower right corner of the desktop and selecting "Disable" or "Exit". ![]() If you do not find any scratches, fingerprints, or marks of any kind on your CD, try renaming the InstallShield folder:ĭouble-Click on Program Files then on Common Files. If you find any fingerprints or debris try cleaning the CD or DVD with a soft cotton cloth. Something even as small as a piece of hair or a very light scratch can cause this error. ![]() This is due to the cd-rom or DVD speed dipping below acceptable reading levels for the Install Shield software to read accurately.Ĭheck to see if there are any scratches, fingerprints, or marks of any kind on the disk surface.
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